Objectives of a Student Grievance Committee

1. Addressing Student Concerns: To provide a platform for students to raise grievances, concerns and issues related to their academic, administrative or campus life.
2. Ensuring Fairness and Transparency: To ensure fairness, transparency and impartiality in addressing student grievances, adhering to institutional policies and procedures.
3. Resolving Conflicts: To resolve conflicts, disputes, or misunderstandings between students, faculty or administrators in a timely and constructive manner.
4. Providing Support and Guidance: To offer support, guidance and counselling to students facing difficulties or challenges, helping them navigate institutional processes.
5. Improving Institutional Policies: To review grievances, identify systemic issues and recommend policy changes or improvements to prevent similar grievances in the future.
6. Maintaining Confidentiality: To maintain confidentiality and discretion when handling sensitive or personal grievances, ensuring the privacy and dignity of students.
7. Fostering a Positive Campus Environment: To contribute to creating a positive, respectful and supportive campus environment, promoting student well-being, satisfaction and success.

Functions & Responsibilities of Students Grievance Committee:

1. Grievance Redress and Monitoring System (GRAMS) is an online platform available to the stake holders to lodge their grievances to Grievance Officer on any subject related to service delivery.
2. The status of the grievance filed in GRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. GRAMS also provide appeal facility, if they are not satisfied with their solution by the Grievance Officer. After closure of grievance if the complainant is not satisfied with their solution, he/she can provide feedback to the Principal. If you have not got a satisfactory redress of your grievance within a reasonable period, you may seek help of Principal.
3. All the grievances of the students/staff which could not be settled in the routine process should be referred to this committee.
4. Committee tries to settle the issues amicably in a time bound manner.
5. Introduces a reasonable and reliable solution for grievances of various issues received from students/parents.
6. Ensures that the grievances are resolved on time impartially and confidentially.
7. The committee focuses on the holistic staff development, executes and monitors all the activities regarding the staff development. It conducts training, seminars/workshop & supports activities related to continuing education.
8. Complaints can be registered in the website @ Grievance registration form